Version G.S.C. 2024.02.25

General terms and conditions of sale

des séjours dans les Appartements de la Banasterie

Art 1. Purpose

These General Terms and Conditions of Sale constitute a short-term furnished apartment rental contract between the owner of the Banasterie Apartments located at 1 rue Banasterie 84000 Avignon, France, hereinafter referred to as “the Owner” and “the Establishment”, and the lessee having made a confirmed reservation for a stay, hereinafter referred to as “the Customer”.

The latter, being at the origin of the reservation, is considered solely responsible for his companions occupying the apartment with him with regard to compliance with these General Terms and Conditions of Sale and the Establishment’s House Rules.

Art 2. Duration of stay

The Customer signing this contract concluded for a fixed period may not under any circumstances invoke any right to remain in the premises at the end of the stay.

Art 3. Booking of the stay

Since the Owner’s activity is not linked to the holding of any event, whether or not recurring in Avignon or in its region, any liability on his part is declined in the event of cancellation of the stay whatever the circumstances. The Customer is invited to take out personal insurance covering all the risks (including his illness, an accident or his hospitalization, of himself or of his accompanying persons or of his relatives) which could justify his possible cancellation.

All reservations must be guaranteed by partial (30% deposit) or total payment of the stay. Without receipt of the payment requested on booking, the sale will be considered void. Any refusal to pay the remainder of the stay within the time limits will de facto render the sale void and the amount paid by the Customer will be kept by the Owner without the Customer being able to claim any prejudice.

Art 4. Booking formalities

Booking on the website 123avignon.com:

By selecting the dates of arrival and departure and the number of people taking part in the stay, one or more accommodation proposals are offered to the Customer according to availability with details of the price of the stay. The Customer then makes the booking request for the accommodation that suits him/her, by filling in a form with his/her contact details and selecting any supplements and any special requests for his/her stay. The Customer then provides his payment details by credit card, but this will only be debited after validation of his booking.

If the accommodation is available on the requested dates, a confirmation will be sent to the Customer by email, usually within 1 hour or within 10 hours if the Customer is not in the same time zone as the Owner. The confirmation contains the details of the booking, the payment details, the cancellation policy and the registration formalities. A map, the Welcome Booklet and the General Terms and Conditions of Sale and House Rules are attached to this confirmation email.

If the stay starts in more than 21 days, a deposit of 30% of the price of the stay is then paid by debit to the registered credit card to guarantee the booking. The balance will be debited automatically to the same card 21 days before the start of the stay.

If the stay starts in 21 days or less, a payment of the total price of the stay is then made by debit to the credit card registered to guarantee the booking.

If the accommodation is not available on the requested dates, an email is sent to the Customer informing him, usually within 1 hour or maximum 10 hours if the Customer is not in the same time zone as the Owner. In this case, all the information provided by the Customer, including his credit card payment details, is immediately deleted and no payment is debited to his card

Booking by phone or e-mail (only if the requested stay is to start in more than 5 days):

The Customer may make a booking request by telephone or by e-mail. In this request, the Customer shall specify the dates of arrival and departure and the number of persons participating in the stay (detailing adults, children under 18 years of age and, if applicable, babies under 3 years of age), his or her contact details (first name, surname, home address, telephone number, e-mail address), the reason for his trip and, if possible, his approximate time of arrival and any special requests.

If the accommodation is available on the requested dates, a confirmation of availability is sent by e-mail to the Customer, generally within 12 to 24 hours. The confirmation sent contains the details of the offer of stay and its price, the General Terms and Conditions of Sale and House Rules and a reminder of the cancellation conditions, as well as, if applicable, the details of the bank account to which payment can be made if the Owner accepts payment by bank transfer. The stay will then be blocked by the Owner on his booking calendar for 24 hours (48 hours if the stay starts in more than 21 days). The Customer will have 24 hours to confirm his written booking by e-mail and to contact the Owner by telephone to provide his credit card payment details (or bank transfer details if applicable).

If the stay starts in more than 21 days, a deposit of 30% of the price of the stay is then paid by debit to the registered credit card (or by bank transfer if applicable) to guarantee the booking. The balance will be debited automatically to the same card 21 days before the start of the stay.

If the stay starts in 21 days or less, then a payment of the total price of the stay is made by debit to the registered credit card (or by bank transfer if applicable) to guarantee the booking.

Firm confirmation of booking:

The Booking becomes firm, once the deposit or the total price of the stay has been received and confirmed by the Owner.

By paying the deposit, the Customer confirms his full agreement with these General Terms and Conditions of Sale and fully undertakes to respect the Establishment’s House Rules and to have it respected by his accompanying persons occupying the accommodation with him.

Without payment of the deposit within the time limit, the booking is not confirmed. and therefore, the Owner reserves the right to rent the apartment without notice

Sans le versement de l’acompte dans le délai imparti, la réservation n’est pas confirmée. Without payment of the total price 21 days before the start of the stay, the booking becomes null and as a result, the Owner reserves the right to rent the accommodation without notice, any sum received as a deposit will be retained by the Owner and the Customer will also be liable for the remaining part of the price up to 50% of the total price of the stay.

All bookings are nominative and may not be transferred to a third party, either free of charge or for a fee or on a commercial basis.

The Customer is invited to check all the elements of this booking in the confirmation e-mail:

His contact details and more particularly e-mail address and mobile phone number so that he can be contacted before and during the stay;
The apartment booked, the number of people, the date of arrival, the date of departure, the number of nights;
Any comments, in particular the request for specific sleeping arrangements such as the sofa bed in the apartments concerned.
If the booking is a gift, the full contact details of the beneficiaries.
The total price of the booking, the amount indicated being inclusive of VAT, tourist tax included.

Art 5. Methods and modalities of payment

Only payments in euros are accepted;
Bank cards (Visa, Eurocard / Mastercard). The use of any other card is not accepted;
Bank transfers (only with the Owner’s agreement, any transfer costs remain at the Customer’s cost);
Checks (only with the Owner’s agreement);
Holiday vouchers are not accepted.

Art 6. Price

The prices shown on the website are indicated in local currency (euro) including tax and correspond to the provision of accommodation, per apartment, per night. Cleaning fees and tourist tax are extra. For all stays of more than 6 nights, a mid-stay cleaning with change of bed linen and towels will be provided and charged extra. Any other optional supplements at the Customer’s request are indicated in addition to the price for the provision of accommodation. Prices do not include any other possible additional services.

Art 7. Security deposit

A security deposit of 400 euros may be made by blocking before arrival, the corresponding amount on the credit card used for the booking or by giving a deposit cheque at the latest on arrival. The amount of the deposit will be released or the deposit cheque returned subject to inventory and return of the accommodation compliant at the departure of the Customer.

The security deposit is intended to cover the damage and/or degradation of the accommodation and/or furniture and/or objects furnishing the accommodation, caused by the Customer, as well as the loss of keys or objects, hereinafter referred to as “Damage”.

In the event of damage found at the departure of the Customers, the sums covering this damage will be deducted from the security deposit. If the sums covering this damage exceed the amount of the deposit, the Owner may take action against the Customer to obtain any additional compensation. The security deposit will be returned to the Customer within a maximum of ten days after his departure, less the sums covering the damage, where applicable

Art 8. Inventory

An inventory of furniture and objects furnishing the apartment is made available in the apartment. The Customer may report any anomaly, missing or degraded elements within 24 hours of arrival. In the absence of notification within this period, the apartment and the inventory will be deemed to be accepted without reservation by the Customer.

The apartments having been decorated and furnished with passion by the Owner, it is requested to respect the objects made available. Any disappearance of an undeclared object will be invoiced subsequently to the Customer, at its replacement value.

The Customer’s attention is drawn to the fact that minors housed in the apartment are placed under the sole and entire responsibility of their parents or persons having authority over them. They are held responsible for any damage caused by minors under their authority.

After the departure of the Customer, the absence of a complaint by the Owner within 24 hours of departure will constitute return of the apartment in good condition and complete inventory.

Art 9. Arrival and departure procedure

Arrivals (check-in) will be between 3 p.m. and 11 p.m. In order to welcome the Customer in the best possible conditions, he will specify his arrival time, even approximate, and will inform the Owner of his final arrival time as soon as it is known or in the event of delay. Early arrivals are only accepted on request and with the Owner’s agreement depending on the availability of the apartment.

For all stays, the Customer must fulfill and provide the following documents:

1 – Read and accept the General Terms and Conditions of Sale and the House Rules.

2 – Submit a copy of his valid identity document (passport or ID card), preferably by e-mail beforehand to facilitate the reception or at the latest on arrival.

3 – Pay the full payment of the stay on time according to the conditions of the contract. Any extras as well as the tourist tax are payable on site.

Once all these formalities have been completed, the Customer will be given the keys to his apartment.

Departures (check-out) will take place no later than 11 a.m. Late departures are accepted only on request and with the Owner’s agreement depending on the availability of the apartment.

Art 10. No show or Interruption of stay

If the Customer does not show up before 8 p.m. on the day scheduled for the start of the stay and he has not contacted the Owner to warn him, this contract becomes null and void and the Owner may dispose of the apartment. All sums paid by the Customer remain with the Owner who reserves the right to claim the balance of the rental price if applicable. The Customer will not be able to claim compensation or reimbursement for a no-show or if he shortens or interrupts his stay for any reason whatsoever or if he does not pay within the time limits specified in the confirmation mail, the remainder of the reservation.

Art 11. Cancellation of the stay by the Customer

The following standard cancellation conditions apply except for special conditions and prices set at the time of booking.

If the booking was made more than 14 full days before arrival, full refund (less bank transaction fees) if cancelled within 48 hours of the booking.
If cancellation occurs more than 21* full days before the date of arrival, full refund (less bank transaction fees and in case of cancellation after 48 hours following the booking for stays during the Avignon Festival In or Off, less a 15% retention fee).
If the cancellation occurs between 21* and 7** full days before the date of arrival, refund of 50% of the price of the stay (less bank transaction fees).
If the cancellation occurs less than 7** full days before arrival, the full payment for the booking will remain with the Owner, unless he manages to re-rent the accommodation for the same dates of stay.

* 30 days for stays of more than 6 nights (excluding during the Avignon Festival) and for stays of 6 nights or less during the Avignon Festival (In or Off); 45 days for stays of more than 6 nights during the Avignon Festival (In or Off).

** 14 days for stays of more than 6 nights and for stays during the Avignon Festival (In or Off).

Stays during the Avignon Festival are understood as all stays whose arrival or departure date occurs during the holding of the Avignon Festival.

Bank transaction fees are deducted from the refund for all payments made by bank card: 1.4% x (refund) + €0.25 (European Economic Area cards); 2.5% x (refund) + €0.25 (UK bank cards); 2.9% x (refund) + €0.25 (other international cards). For example, for every €100 refunded, the bank transaction fee deducted is €1.65 for EEA cards, €2.75 for UK cards and €3.15 for other international cards.

Any modification of the booking is only possible after the agreement of the Owner depending on availability on the date of the modification and may result in additional costs if it occurs with 21* days before arrival.

Any cancellation cannot be followed by a new booking over the same period as that over which the previous cancelled booking would run. In this case, this will be considered as a modification request subject to the agreement of the Owner.

The Customer’s attention is drawn to the fact that no cancellation insurance is included in the prices.

If for regulatory reasons put in place by the French State and / or by local Prefectural decision, related to a pandemic (such as lockdown, travel ban, closure of furnished tourist rentals), including for foreigners or residents outside France to be prohibited from entering the country, the stay could not hold, then any cancellation will be made free of charge on either side. In such an exceptional situation, any payment received in respect of the booking (deposit, etc.) will be fully refunded (less bank transaction fees) regardless of when this cancellation occurs. This provision does not apply in the event of cancellation by the Customer citing any other reasons such as illness including pandemic related, curfew measures or the obligation to submit to certain conditions* imposed by the French State and / or by Prefectural decision. It is furthermore specified that the rented accommodation may not be used for insulation purposes in case of pandemic.

* Such as biological tests, vaccination or health or vaccination pass.

Art 12. Cancellation of the stay by the Owner

If, in the event that before the start of the stay, the Owner has to cancel the booking, he will inform the Customer immediately. The latter will then be fully reimbursed for the sums he has paid. If the cancellation occurs more than 48 hours after booking, he will also receive compensation equal to the penalty he would have incurred if the cancellation had been made by him on that date.

Art 13. Change of apartment

In certain exceptional circumstances, in the event of unavailability of an apartment for service, security or technical reasons, the Owner reserves the right to change the apartment initially reserved by the Customer with another apartment of the same capacity or greater capacity without the Customer being able to claim any compensation. In this case, the cost of the reservation remains unchanged.

Art 14. Termination

The contract will be terminated automatically without formality or delay, without prejudice to any repairs that may be requested, in the event of non-performance by the Customer of one of its obligations, in particular:

Smoking or vaping ban in the apartment, including at the window;
Bringing into the apartment all vehicles such as scooters or bicycles, folding or not, electric or not.
The housing of any additional person not declared at the time of the booking without the express consent of the Owner. Any breach of this obligation will lead to the deduction from the security deposit of a supplement corresponding to the price of the nights counted in the total price of the stay, for each additional person not declared.
The introduction of animals into the apartment without the express consent of the Owner.
The use of the accommodation for prostitution.
Failure to comply with the chart for using the internet connection in the apartment to download illegal content or content subject to rights without the user having paid these rights.
Behaviour that does not respect the House Rules and / or is harmful to the well-being and comfort of other Customers.
Refusal to comply outside the private sphere of the apartment with measures imposed by the French State and / or by local Prefectural decision (distancing, wearing a mandatory mask, etc.) or a viral illness that is not knowingly declared.

Under these conditions, the stay will be terminated immediately and without compensation, without prejudice to any claims for compensation that the Owner and third parties may assert against the Customer.

Art 15. Security and Responsibilities

The Owner cannot be held liable in the event of theft or damage to the Customer’s belongings in the apartment. This framework of responsibilities also extends to common premises and all other dependencies of the Establishment.

Customers are informed of the presence of a security camera on the ground floor above the entrance door of the building (interior side). This camera is activated 24 hours a day, 7 days a week. With regard to recorded data, it is automatically deleted after 7 days. The images can be used to ensure that no malicious unauthorized foreign person enters the building.

Art 16. House Rules

In order to guarantee the comfort of Customers and the tranquillity of the premises by maintaining a framework favourable to the reception and the smooth running of the stay, House Rules have been established. The terms and its observance form an integral part of these General Terms and Conditions of Sale. These House Rules are available on the Establishment’s website. The Customer is invited to read it and respect it. The Customer’s confirmed booking assumes their full acceptance.

Any domiciliation in the Establishment’s apartments, for private or professional reasons, is strictly prohibited.

Article 17. Modification of the General Terms and Conditions of Sale and of the House Rules

These General Terms and Conditions of Sale and the House Rules are subject to change at any time and without notice. However, only the versions of these conditions and of the House Rules accepted at the time of the Customer’s reservation remain applicable for the stay concerned.